Reference

Legal terms for your adam123 account

adam123 Legal explains how account access, identity checks, wallet records and policy requests work before you enter the lobby.

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adam123 Legal terms for your adam123 account
REQUEST PATHS

Get help with a Legal request

A policy question should not leave you guessing about the next step. From your account area, send the relevant clause, account email and a short description of the issue so our support team can locate the correct record without asking you to repeat the whole case. We can help with access wording, phone verification, wallet status and requests to amend or remove eligible account data. Please do not send a password or wallet PIN.

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Account access

If Legal wording affects your sign-in, include the phone number attached to the account and the verification stage you reached. We use those details to direct the request to the correct access check without asking for your password.

Wallet records

For a DANA, OVO, GoPay or QRIS record question, attach the transaction reference and date, not your wallet PIN. We compare the account record with the payment reference before explaining what the policy permits.

Policy changes

To request a correction, deletion or copy of eligible account data, state the exact request and the email or phone linked to your account. We may ask for an account check before changing or disclosing records.

RECORD PRACTICE

How we handle your account records

Legal handling is tied to identifiable account actions rather than broad claims. We use account details to operate access, phone verification and payment reconciliation, and we keep policy…

Account data

We use the details supplied during account creation and phone verification to connect your access request with the right account.

Cookies

Cookies and similar browser storage may retain sign-in preferences or help associate a session with the account path.

Account security

Keep your password, phone access and wallet PIN private. If you suspect another person accessed the account, contact support through…

Payment matching

DANA, OVO, GoPay and QRIS references, along with bank transfer or virtual account details, may be retained to match a…

Retention requests

A retention question should identify the record involved, such as a phone verification entry or wallet reference.

Contact route

Use the support path inside your account for policy questions, data corrections or access concerns.

Answers about Legal and adam123

These Legal answers cover the account questions you are most likely to ask before opening or continuing an adam123 account. They explain access conditions, record handling, payment references and the practical route for requesting help. Where a decision depends on location, the applicable condition is where local law permits.

Legal covers account creation, phone verification, access conditions, payment record handling, cookies, account security, retention and requests to correct or remove eligible data. The wording shown for your account is the relevant reference, and access depends on local law.

You may begin the account path where local law permits. You must provide accurate details and complete phone verification before account access. If your location or eligibility prevents access, the applicable restriction takes priority over the lobby or wallet screen.

Phone verification connects the account request to a reachable contact and helps us distinguish an ownership request from a mistaken sign-in. We ask you to complete that step before access; never share the verification code with another person.

DANA and QRIS references may be kept to match a wallet action with the correct account, check a disputed status and reconcile the transaction. Send only the reference and date when asking support; do not send a wallet PIN.

Yes, you can send a specific correction, access or eligible removal request through the account support path. Include the linked phone or email and identify the record. We may complete an ownership check before changing or disclosing it.

Retention depends on the record, its purpose and the applicable Legal wording. Payment references, phone verification entries and support cases may require different handling. Ask support about a named record rather than requesting a general deletion.

Use the support route inside your account and describe the decision, date and account detail connected to it. We can explain the recorded reason and the available request path, but access remains subject to where local law permits.

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